SHIPPING POLICY
All our items are either manufactured in the United States or the United Kingdom.
All items are shipped via US Postal Service, UPS, FedEx or Royal Mail.
Shipping times on wholesale items and the “ship date” are determined by the nature of the product.
Most items will be complete and ready for shipment (ship date) in approximately 3-5 business days.
During the holidays shipping timelines are extended to 4-6 business days.
Your order will reach you within 10-15 business days of ship date.
In the unlikely event of a delay, we will inform you by e-mail or phone.
RETURN & EXCHANGE POLICY
We want you to be happy with your purchase.
If a Threads and Beyond product does not meet your expectation, please contact us within 3 days of receiving your item and we will do our absolute best to make you happy.
We do not accept returns unless it is due to a manufacturing defect.
DAMAGE DURING SHIPPING
If your item(s) are damaged during shipping, please notify us within 5 Business Days.
Upon approval of your claim, your replacement item should arrive within 7 business days.
COMPLETED ORDERS
Once your order is placed online, it may be canceled within 2 hours of being placed. Simply drop us an email from our Contact page and we'll be happy to help you. Once you've crossed the 2 hour window, we'll be unable to accept cancellations.
If you have any question about product returns, discrepancies, back-ordered items or anything else, please contact us at threadsnbeyond@gmail.com